UPS Character Display | UPS Icon Display | UPS Status Indicator | Description |
No Ethernet | Sc.0 | Indicator not illuminated | The LED indicators above the Ethernet port are not illuminated. Action - Check that the Ethernet cable is firmly inserted into the Ethernet port by disconnecting it and reconnecting it. Once connected, the Ethernet port LED will illuminate. |
Addressing | Sc.2 | N/A | The device is obtaining an IP address on the local network via DHCP. Action - If this is displayed for more than 2 minutes, check that the configuration of the DHCP server will allow the MAC address of the device. See Network Requirements. |
Contacting | Sc.4 | N/A | The device is establishing a connection to Schneider Electric cloud services. Action - If this is displayed for more than 2 minutes: • Check that your firewall is not blocking the outbound connection from the device to TCP port 443 on lwm2m.na.struxurewarecloud.com. If it is, add a firewall exception to allow direct connection to this address and port. See Network Requirements. • Check that the firewall and proxy server on the network of the device does not have TLS packet inspection enabled. • Make sure that the network switch has an active internet connection. • Restart the device’s network interface - see Restart the UPS Network Interface. If the network internet connection is stable and the message persists, contact APC Customer Support |
Securing | Sc.5 | N/A | The UPS is securing the TLS network connection. Action - If this is displayed for more than 2 minutes, ensure that the following cipher suites are not blocked in your firewall configuration: TLS_PSK_WITH_AES_128_CCM_8 TLS_PSK_WITH_AES_128_CBC_SHA256 TLS_PSK_WITH_AES_128_CBC_SHA If the above cipher suites are allowed and this status persists, contact APC Customer Support |
Connecting | Sc.6 | N/A | The UPS is establishing communication with Schneider Electric cloud services. Action - If this is displayed for more than 2 minutes, contact APC Customer Support. |
Connected | Sc.1 | Green | The device has established a connection to Schneider Electric cloud services, and is operating normally. |
Disabled | Sc.7 | Red | Action - Contact APC Customer Support. |
Prohibited | Sc.8 | N/A | Ethernet connection is not allowed due to a hardware issue or configuration. Contact APC Customer Support. |